In this page you can set the emails that Valuein will generate to customers, project team, support....
Just select the event and continue on the next page 'Email Template dev' to configure the email content
Note : For email alert to support go and the menu Services -> Emails to configure the email alert
Help here: https://doc.valuein.fr/valueinshop/admin/local/ixo/admin/email/configurator/edit